Are you looking to get more out of your sales team? First make sure you're capturing the right data, then build a process that makes those numbers grow. Join us to learn top tips to boost sales and drive operational excellence with Sales Cloud. Salesforce for Service Keynote: Once considered a cost centre, customer service has become the key driver of Customer Experience and is looked upon to deliver more value to the business with fewer resources.
In today's digital world, your customers are more connected and mobile than ever before, and they expect a low-effort, personalised experience with every service conversation. Join us to hear how leading companies are disrupting their industries with Salesforce for Service by using proactive, intelligent service to transform the customer experience.
In every industry, cracks in traditional businesses models are widening. Nowhere is this more prevalent than in the financial services industry where customer loyalty is at an all time low and new entrants are now competing with impressively differentiated customer experiences. Convenience is the new loyalty and pioneering firms are using a new technology, artificial intelligence AI , to create differentiated, convenient experiences.
In an era of changing customer preferences, increased competition, and a tsunami of regulatory change, now is the time for financial services firms to compete using intelligence-driven strategies to power customer and employee experiences. Lightning is taking the world's 1 customer success platform by storm, and you don't want to miss this view into what the future holds! Lightning helps customer companies work faster and smarter in everything they do. Come learn from Salesforce product leaders as they highlight the best new features that are only available in Lightning.
We'll even offer you a sneak peek of new innovation to come. You'll leave armed with new ideas on how to transform your business with Lightning. Last year in a global survey of 2, sales professionals Harvard Business Review found that 95 percent of sales professionals feel face-to-face meetings are key to long-term customer relationships.
What's more, 89 percent expressed that face-to-face meetings are essential for sealing the deal. However, according to the Salesforce State of Sales Report, 22 percent of sales reps cite lack of time for face-to-face selling as a hindrance to meeting the number. Finding revenue is a face-to-face activity. So, how do salespeople find more time to be in front of customers?
Attend this session to hear how MapAnythig, the leading Geo-Productivity Platform for Salesforce, is helping Clients of all shapes and sizes use "Where" to unlock new levels of Revenue, Productivity, and Customer Engagement. In a world of self-service, a greater amount of complex and hard-to-answer issues are coming through to live-service channels, making rep talent matter more than ever.
Join us to learn how Salesforce Wave Analytics can help your company unlock sales and service insights and find answers right from your CRM. See the product in action, hear key customer use cases, and learn how you can make smarter decisions with AI-driven Einstein Data Discovery. Artificial intelligence AI , machine learning, robotics and many more have moved to the forefront of the business technology agenda in Europe. Companies are scrambling to master these new technologies.
Together, promising real-time analysis, immediate adaptability, and scalable automation. Join a panel of digital transformation experts and futurists as they examine how AI, machine learning and robotics are changing the landscape of Europe. Learn what you can do re-examine business models, turn digital investments to digital advantage or create new engines for rapid, disruptive growth.
How do you create real business value from the Internet of Things? Join us to hear how Salesforce is helping businesses bridge the gab between devices and customers by creating meaningful customer experiences, all while making IoT accessible to every business user. Marketing is the sum of all interactions with your brand. In a world where customer experience is king, relevant and contextual interactions are the keys to the kingdom.
Join us to discover an evolution in marketing that puts the customer at the center of every experience with your brand -- from awareness and acquisition, to retention. Hear how the world's most innovative companies are getting smarter and more predictive about their customers, creating seamless 1-to-1 customer journeys.
Growing businesses are operating in an extraordinary environment. New technologies are reinventing how companies are run, making it easier than ever to start and scale a company. Small and medium businesses face a unique set of challenges. Join us to learn how growing businesses are using Salesforce to attract new prospects, keep and connect with more customers, and grow faster than ever.
As part of our fifth-annual The State of Salesforce report, Bluewolf uncovered the defining traits of Salesforce Innovators. With the power of IBM Watson to surface insights into executive leadership, amongst companies using Salesforce, we explored their sentiments around the opportunities, challenges, and innovation potential of Salesforce. Tracker accelerates projects and drives a rigorous approach to managing risks, processes, requirements and more, it provides visibility and management for your project team and stakeholders, and has a structured yet flexible integration into projects.
Customisable, fit for all, come along to see a demo and find out how Tracker can improve your project from day one. Manufacturers today are experiencing cost pressures and need to move quickly to keep up with nimble competitors. In order to succeed, manufacturers need the right systems in place to grow sales and deliver faster, more personalized service to their customers. In this session, learn how Kone are leveraging Salesforce technology to reimagine their businesses and transform the way they connect with their customers and grow their business.
Salesforce helps manufacturers to move faster with real-time collaboration, save time by automating business processes, and drive down operational costs. The technology sector, from consumer electronics to enterprise software houses, are facing challenges due to new technology and entrants. It is no longer about just selling products or services but increasing overall relationship value with consumers and customers, whilst transitioning to new business models.
Hear how Canon Europe have taken a decisive step towards transformation and consumer leadership in the imaging industry, to a new Canon focused on attaining new avenues of growth and creating a direct relationship with their customers. Financial Services organisations are in the midst of responding to a broad set of regulatory requirements, with key milestones coming over the coming months. Delivering on the requirements requires a combination of understanding how MiFID II regulation should be applied, within a complex technical environment, and changing customer needs.
Successful MiFID II implementations can provide financial institutions the opportunity to review how they serve their customers in a more digital and transparent way, while providing more value to their clients from their customer data? Learn how to reveal the story behind your data to provide you with actionable insight. With the convergence of AI, data visualization and analytics, organizations can obtain insightful degree customer views in real time to bring your data to life and drive revenue.
Learn why service is central to your CX and hear how Salesforce and Cisco are partnering to drive the next generation service experience with customer-centric support across channels and delivering smarter, 1-to-1 support critical for brand differentiation and long-term customer loyalty. Come learn about the newest Salesforce Cloud! The Commerce Cloud. In the world of commerce today, buyers dictate the terms of engagement with retailers. To compete, retailers must effectively extend their value proposition and brand experience beyond the physical and virtual four walls to wherever and whenever their customers demand.
Come join us to learn about how the Commerce Cloud is empowering leading brands to thrive in today's disruptive and complex operating environment. Learn how brands like Hot Topic, vineyard vines, Lush Cosmetics, and many others are engaging with their customers and delivering rich and engaging experiences across all channels: web, mobile, social, and store. Community Cloud connects your customers, partners and employees with the people and information they need, whenever and wherever they need it.
By combining engaging design with simple, intuitive access to business systems, companies can create incredibly productive and rewarding online experiences. Come join us to learn how Community Cloud helps companies transform the customer, partner and employee experience. The cloud has ushered in a new era where instead of focusing on downloads and form completes, we must now obsess around building engaging experiences that drive engagement with millions of users resulting in billions of interactions across every device.
Join the Salesforce for Developers breakout to learn how to build modern engaging applications that people love by building apps faster, smarter and together with your team. We believe that businesses and the people who run them have the power to create real social change. However, in today's fast-paced world, how do businesses prioritise equality in their organisations?
As Chief Equality Officer of Salesforce, Tony Prophet will host a panel featuring Dr Vivienne Ming, world-renowned theoretical neuroscientist, technologist and entrepreneur, and leaders of some of the UKs top brands, to discuss the role of equality in the workplace, and the positive impact it can have on your business. The Travel, Transport and Hospitality companies are rapidly digitizing the passenger journey, making it more seamless and personalized. Stop looking backward at your business — look forward by leveraging the power of the data you are collecting on the platform.
Sage Live helps business to connect the whole picture, consolidating your data in one single source of truth with a sales cloud strategy. This will include coverage of different dev-tool tabs Network, Source, etc. Todd will also dive into how this can be applied for those working on mobile applications, as we do here every day at MobileCaddy. Salesforce1 apps are the common starting point for businesses looking to use Salesforce to go mobile, but this technology does have its limitations, and once these are met it quickly becomes clear that Salesforce1 is more of a first step than a final destination.
In these cases, business leaders will find far more value from apps which have been built with their own individual needs in mind from the very beginning.
Here are some of our tip sightseeing tips:. Explore this ancient fortress, which has served as a royal palace, armory, a zoo and even a prison. We recommend taking it during sunset for a breathtaking view of the city. This towering iconic monument is an obvious choice for anyone visiting the city of London.
Explore the ins and outs of this historic building, including the Golden Gallery all the way at the top, for a spectacular panoramic view.
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